Frequently Asked QUESTIONS

Have questions about our programs, training approach, or how to get started? Find quick answers here to help guide your athlete’s journey with We BUILD Hoops Factory.

Membership

What’s included in a membership?

- Choice of 1, 2, or 3 sessions per week (4‑week blocks)

- Small group training (max 10 players, avg 5–6)

- 1‑hour sessions focused on game‑ready fundamentals and competition

- Age groups: Grades 3–6, Grades 7–9, High School

How long is a membership month?

One month = 4 weeks for all membership options.

How does membership billing work?

Your card is automatically charged at the end of each period. You can pause or cancel anytime.

Can I pause my membership?

Pauses for injury or vacation are allowed for up to 8 weeks (with approval). After that, the membership will automatically end.

How do I cancel my membership?

Just let us know at least 7 days before your next payment. Current-period payments aren’t refundable. If you rejoin later, you’ll follow our current rates.

When does my membership start?

Membership starts as soon as you register, so your player can attend scheduled sessions right away.

Can I upgrade or downgrade my plan?

Yes, you can! You’re free to upgrade your plan anytime, and if you ever decide to downgrade, that’ll simply take effect at the start of your next billing cycle.

Do you offer refunds on training sessions?

All training sessions are non-refundable. Our program is built on the principle that "consistency is the only way to see results", and we encourage every athlete to stay committed to the process. If you have questions feel free to reach us on (856) 979-3102 or [email protected]

Free Trial

How do I sign up for a free trial?

Fill out our quick trial form here and pick a session that fits your schedule.

What’s included in the free trial?

You’ll join a full session where our trainers assess skills and provide drills to improve shooting, finishing, live play, decision-making, and overall basketball IQ.

Are there any obligations after the free trial?

Nope! No strings attached. We hope you enjoy the session and see why players love training with We BUILD Hoops Factory.

How do we continue after the trial?

If it’s a good fit, we’ll guide you through these easy steps:

1. Complete the onboarding form

2. Sign the waiver

3. Choose your training routine

4. Make your first payment

5. Start training right away

Training & Sessions

Which session is right for my athlete?

Let your athlete join a free trial! Our coaches will assess their skills and recommend the program that’s the best fit to help them grow and reach their goals.

What ages or skill levels can join?

All ages and skill levels are welcome! From beginners to advanced athletes, including high school and pro players.

What equipment do I need for training?

Just bring a basketball, athletic shoes, and water. We’ll provide any extra gear you need.

Where do sessions take place?

Unless otherwise specified, sessions are held at 305 Park Ave, Hainesport, NJ 08036.

Can parents stay and watch?

Absolutely! We love having parents cheer—it’s motivating for players and fun to see their progress.

Can I reschedule a session if I can’t attend?

Of course! Just let your trainer know at least 4 hours ahead. Make sure to use rescheduled sessions within 2 weeks.

What makes We BUILD Hoops Factory different from other trainers?

We BUILD Hoops Factory stands apart by combining elite playing experience with modern training methods. With former professional players guiding the process, we emphasize finishing, shooting, live play, and decision‑making — building smart, confident athletes prepared to succeed at the next level.